Privacy Policy

Last Updated: June 2026

INTRODUCTION

This privacy policy sets out how Ramal Royal Ltd uses and protects your personal data when you visit our website or otherwise interact with us. This privacy policy is provided in a structured format so you can easily navigate to the sections below:

IMPORTANT INFORMATION AND WHO WE ARE

This privacy policy gives you information about how Ramal Royal Ltd collects and uses your personal data through your use of this website, including any data you may provide when you contact us, submit an enquiry, request information about our services, sign up to receive marketing communications from us, or otherwise interact with us through this website.

Our services may be accessed by individuals located outside the United Kingdom. However, we are established in the United Kingdom and process personal data in accordance with applicable UK data protection laws. Where you access our website from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws where applicable.

This website is not intended for children and we do not knowingly collect personal data relating to children through this website.

CONTROLLER

Ramal Royal Ltd is the controller and responsible for your personal data (referred to in this privacy policy as “we”, “us” or “our”).

If you have any questions about this privacy policy or about how we use your personal data, including any requests to exercise your legal rights, please contact us using the details set out this privacy policy.

THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, last name, title and job title.
Contact Data includes email address, telephone number, postal address and organisation details.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, device information and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
Accessibility Data includes any information you choose to provide to us about accessibility requirements or adjustments relevant to your interaction with us or our services.
Financial Data may include bank account details where you are a supplier or contractor and we need that information for payment purposes.

We also collect, use and share aggregated data, such as statistical or demographic data, which is not personal data because it does not directly or indirectly reveal your identity. For example, we may aggregate Usage Data to help us understand how visitors use our website so that we can improve it.

We do not generally collect any special categories of personal data through this website unless you choose to provide it to us or it is necessary in connection with accessibility requirements, safeguarding or the delivery of our services.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your personal data by filling in forms on our website, corresponding with us by email, phone or otherwise, or contacting us through our website. This includes personal data you provide when you:
- submit an enquiry;
- request information about our services;
- sign up to receive marketing communications from us;
- request accessibility adjustments or provide information about accessibility requirements; or
- contact us or give us feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data using cookies and similar technologies. Please see our Cookie Policy for further details.
Third parties or publicly available sources. We may receive Technical Data from analytics providers such as Google Analytics. We may also receive Identity and Contact Data from publicly available sources such as Companies House or from social media platforms where you interact with us.

HOW WE USE YOUR PERSONAL DATA

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

Performance of a contract with you: where we need to perform a contract we are about to enter into or have entered into with you.
Legitimate interests: where it is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.
Legal obligation: where we need to comply with a legal or regulatory obligation.
Consent: where you have given us clear consent to process your personal data for a specific purpose, for example in relation to certain cookies or direct marketing.

Purposes for which we will use your personal data

We have set out below a description of the main ways we use your personal data and the legal bases we rely on to do so.

Purpose / Use

Type of data

Legal basis

To respond to enquiries and requests for information

(a) Identity
(b) Contact
(c) Accessibility

(a) Legitimate interests (to respond to enquiries and manage our business)
(b) Performance of a contract where the enquiry relates to services we are to provide

To provide and manage our services and relationships with clients, prospective clients, suppliers and partners

(a) Identity
(b) Contact
(c) Financial

(a) Performance of a contract with you
(b) Legitimate interests (to manage our business and relationships)
(c) Legal obligation where required

To manage our relationship with you, including notifying you about changes to our terms, privacy policy or other important information

(a) Identity
(b) Contact
(c) Marketing and Communications

(a) Legitimate interests
(b) Legal obligation where applicable

To administer and protect our business and this website

(a) Identity
(b) Contact
(c) Technical
(d) Usage

(a) Legitimate interests (running our business, network security, fraud prevention, website administration)
(b) Legal obligation

To use analytics to improve our website and user experience

(a) Technical
(b) Usage

(a) Consent, where required for non-essential cookies
(b) Legitimate interests, where applicable and lawful

To comply with legal obligations, safeguarding obligations, insurance requirements, or to establish, exercise or defend legal claims

(a) Identity
(b) Contact
(c) Accessibility
(d) Financial
(e) Any other relevant personal data

(a) Legal obligation
(b) Legitimate interests

Direct marketing

We may send you marketing communications where you have requested information from us, subscribed to receive updates, or where we are otherwise permitted to do so by law.

You can ask us to stop sending you marketing communications at any time by using the unsubscribe link in any marketing email we send or by contacting us using the details set out in this privacy policy.
If you opt out of receiving marketing communications, you may still receive communications from us where necessary for administrative or service-related purposes.

We do not share your personal data with third parties for their own direct marketing purposes without your express consent.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.

Disclosures of your personal data

We may share your personal data where necessary with the categories of recipients set out below:

service providers who provide website hosting, IT support, analytics, administrative or other business support services;
professional advisers, including lawyers, accountants, insurers and auditors;
regulators, courts, law enforcement agencies or other authorities where we are required or permitted to do so by law;
payment providers, banks or accountants where this is necessary in connection with our business operations or payments to suppliers and contractors;
third parties to whom we may choose to sell, transfer or merge parts of our business or assets, or acquire other businesses, in which case personal data may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only allow our service providers to process your personal data for specified purposes and in accordance with our instructions where required.

INTERNATIONAL TRANSFERS

We may transfer your personal data to service providers located outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including reliance on adequacy regulations or the use of standard contractual clauses approved for use in the United Kingdom. You may contact us for further details about these safeguards.

If you would like further information about how we transfer your personal data internationally, please contact us using the details set out in this privacy policy.

DATA SECURITY

We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, use, alteration or disclosure.

These measures include restricting access to personal data to those who have a business need to know, using secure systems and technologies (including encryption where appropriate), and implementing appropriate internal policies and procedures.

We also take steps to ensure that any service providers we use implement appropriate security measures.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including to satisfy any legal, regulatory, tax, accounting or reporting requirements.

In particular:

we may retain certain personal data for up to seven years where required for accounting, tax or legal purposes; and
where you have contacted us or made an enquiry, we may retain your details for a reasonable period to manage our relationship with you and for record-keeping purposes.

We may retain personal data for longer where required to comply with legal obligations or to establish, exercise or defend legal claims.

You can also ask us to delete your personal data in certain circumstances.

YOUR LEGAL RIGHTS

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
You also have the absolute right to object at any time to the processing of your personal data for direct marketing purposes.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw your consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of these rights, please contact us using the details set out in this privacy policy.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CONTACT DETAILS

If you have any questions about this privacy policy or about how we use your personal data, or if you wish to exercise your legal rights, please contact us:
Email: info@ramalroyal.com

COMPLAINTS

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. If you are located outside the United Kingdom, you may also have the right to lodge a complaint with your local data protection authority.

However, we would appreciate the opportunity to address your concerns before you approach the ICO or another relevant regulator, so please contact us in the first instance.

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy policy under regular review and may update it from time to time in response to legal, technical or business developments.
This version was last updated on June 2026.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you visit a third-party website, we encourage you to read their privacy policy.